Return of Faulty Goods

If a product is faulty in any way, then you can return it within 14 days. Please call our Customer Services Department on 0161 241 9616 upon receipt of the product quoting your name or order number. In most cases we will ask you to email a photo of your product, from which we will able to diagnose the fault and either provide you with a replacement or a refund.

If the fault cannot be diagnosed over the phone or email, the item may be required to return to us for inspection before a determination can be made as to the state of the product.

Please do not send your products back to us without contacting a member of our team first.

We want all our customers to be 100% satisfied we put in huge efforts to produce the best items we can, but human error may occasionally surface. If you are unsatisfied please raise your concern.

Non-faulty goods

We cannot accept returns of Non-Faulty goods because the products have been personalised or customised specifically for you.

Although problems do occur, they are extremely rare.